Friendly Schools and Families Materials
Frequently Asked Questions
How long will my Friendly Schools & Families
materials take to arrive?
This depends on where the package is being delivered. As we are based
in Perth (Western Australia) if you are delivering within Western
Australia it should arrive within 7 working days of placing the order.
If it is being sent to the eastern states it should arrive in 10-14
working days. Internationally, the materials should be delivered
within a month, depending on the location.
Please remember that this is based on business days, not including weekends or public holidays.
What is an order number and why do I need one?
A purchase order number is usually filled out in a 'Purchase Order
Book' that most schools will have in their administration. It
is so schools and businesses alike can keep track of their expenditure
and budget accordingly. We need an order number from you to not
only keep track of the order you have placed but also to make
our invoicing procedure run smoothly.
Why isn't there a Student Activity Book for Level 1?
Classroom Teaching & Learning Handbook Level 1 is aimed at children
aged 4-5 years, and therefore does not have an accompanying Student
Activity Book.
When will I get an invoice after I place an order?
The invoice will arrive approximately 2 weeks after the order has
been placed. The invoices are sent separately from the ordered
materials.
Can I order extra copies of everything for other teachers/students?
Yes, any of the materials in Option 2 (The Classroom Pack) on the order form
can be bought separately. Have a look on the order form under the title "I
would like extra copies of..."
Option 1 (The Whole-school Pack) on the order form you can order extra copies
of the Parent's Guide or CD ROM "Bringing The Program Alive". However,
we do not normally sell the Whole-school handbook components out of the binder
separately.
How do I know how much to pay?
Once you have decided on your quantity of materials, multiply that
by the cost in the sale price column (this is the shaded column).
The final amount of the shaded column is the amount due. Our
online
order form will automatically tally the total cost of
your order, which is shown at the bottom of the page.
Can I view the materials before I purchase them?
Unfortunately we cannot send you the materials to view before purchase.
Can our school staff participate in Friendly Schools & Families
training?
Yes, we have training available for staff to be involved in. The training covers
topics such as:
- the background behind the research,
- how to use the materials; and
- I have my materials but where do I begin?
For more information see our Professional Development section.
How do we know there is a bullying problem at our school?
The Friendly Schools & Families (FS&F) Program can help schools to survey
student, staff and parent knowledge, attitudes and particularly behaviours
regarding bullying. A standardised survey has been developed for
each of these three groups. The resultant data are then analysed
and a detailed report of the finding prepared. if you are interested
in your school participating in the Survey
Service please email us
for more information at: friendlyschools@ecu.edu.au.
